Customer Service

About Seagull Book

Seagull Book is a discount bookstore that caters quality religious and family value centered products to members of The Church of Jesus Christ of Latter-day Saints and the general Christian community. Seagull began operations in 1987 and today has twenty five retail locations as well as SeagullBook.com which was launched In1999. In 2006 Seagull Book was acquired by Deseret Management Corporation, the holding company for business firms owned by The Church of Jesus Christ of Latter-day Saints. Although now owned by the LDS Church, Seagull Book retains its unique identity as a competitive LDS book store, offering a large selection of excellent products - all on sale every day.

Finding Products

Shopping SeagullBook.com has never been easier! In addition to browsing our categories, you can find what you're looking for in a number of convenient ways. Are you shopping for books by a certain author? By entering that author's name into the search box at the top of the page, you can view a list of their available works - I.E. by entering "Chris Heimerdinger" you will be taken to a page listing the Tennis Shoes Adventure series books and CDs, as well as the Passage to Zarahemla book, soundtrack, and movie. Or perhaps you only want to order books from the Tennis Shoes Adventure series. By entering keywords from the series title such as "Tennis Shoes," you will be taken to a page listing the books in that series. Have only a general idea of what you're looking for? No problem. You can search our website by subject keywords such as "Baptism" or "Missionary" and receive several relevant results. With our smart search feature you can be as broad or as specific as you want, using different keywords from titles, authors, and subjects to help you find what you're looking for. You can also order using a Seagull Book catalog by entering the SKU number found printed with every item. Please be aware that not all items carried by Seagull Book are sold online and If you ever can't find what you're looking for, please don't hesitate to contact the internet staff.

Credit Card Security

SeagullBook.com is a secure environment for online purchases and all sensitive information is encrypted as it travels to our secure server. When you place an order on SeagullBook.com your credit/debit card information is validated and a preliminary approval for the total amount of the purchase is acquired. No actual transfer of funds occurs until the internet staff finalizes the sale which usually takes place just prior to shipping. This hold cannot become an actual charge without the intervention of the internet staff and will automatically release after thirty days if no action is taken.

Order Processing

Orders are processed the business day following their submission and are subject to product availability. Although we update our website daily, occasionally product will sell out in between updates. In the event that any part of your order is unavailable, you will receive an email notice (please be sure to adjust your email settings to allow you to receive messages from SeagullBook.com ) that will include additional shipping options. Orders containing one or more out of stock products will be held until all items are available and ready to ship. For example: If you order five items and one of them is out of stock, your order won't ship until all items are available. For "ship as available" options, please contact the internet staff.

Any SeagullBook.com order may be canceled or merchandise removed from the order by contacting the internet staff. Order modifications can be made only if the request is received by SeagullBook.com before the shipment of the order. All orders or merchandise canceled after the order has shipped are subject to our return policy.

Shipping Information

Orders are shipped out of our warehouse 1-2 business days(Monday through Friday) following their submission. Please be aware that the delivery times listed for FedEx and the United States Postal Service do not apply until your order has left our warehouse. For example: If you place an order Monday for 2 Day delivery, the order will not ship until Tuesday and won't be delivered until Thursday. When placing an order, make sure to take into consideration that SeagullBook.com is not staffed Saturdays or Sundays and that this can factor into order turnaround time. Please also be aware that FedEx Express (2 Day and Overnight) does not deliver on weekends(Saturdays and Sundays). For example: If you place your order on Thursday for Overnight delivery, it will not ship until Friday and won't be delivered until Monday. Consequently, we suggest that you always allow for an extra 1-2 days when ordering to meet a deadline. For emergency orders, please feel free to contact the internet staff.

Shipping/Handling Rates

Shipping charges are calculated from order subtotal, and are as follows:*


FedEx Home Delivery

(3-5 Business Days)
 


FedEx 2 Day

(2 Business Days)
 


FedEx Standard Overnight

(1 Business Day)
 

Order Total

Shipping

Order Total

Shipping

  Order Total

Shipping

$0.01-$15.00

$5.45

$0.01-$15.00

$9.25

$0.01-$15.00

$12.25

$15.01-$25.00

$6.55

$15.01-$25.00

$11.00

$15.01-$25.00

$14.25

$25.01-$50.00

$8.25

$25.01-$50.00

$12.75

$25.01-$50.00

$16.00

$50.01-$75.00

$10.20

$50.01-$75.00

$15.75

$50.01-$75.00

$18.75

$75.01-$100.00

$12.65

$75.01-$100.00

$18.75

$75.01-$100.00

$21.50

$100.01-$150.00

 $15.95

$100.01-$150.00

$21.50

$100.01-$150.00

$24.00

$150.01+

Call

$150.01+

Call

$150.01+

Call

*Special shipping charges apply to APO/FPO's and framed art.

Framed Art Shipping/Handling Rates

Please be aware that because of the delicate nature of the product, framed art requires expensive packaging and is shipped FedEx Express to meet their insurance terms.

List Price

Shipping

$0.01-$75.00

$15.00

$75.01-$150.00

$30.00

$150.01-$270.00

$35.00

$270.01-$350.00

$40.00

$350.01-$500.00

$50.00

$500.00+

Quote Needed

2010 Christmas Shipping Guidelines

    Orders shipping FedEx Home Delivery placed by 7:00am MST on December 17th (if in stock) should be delivered by Friday December 24th
    Orders shipping FedEx 2 Day placed by 7:00am MST on Wednesday December 22nd (if in stock) should be delivered by Friday December 24th
    Orders shipping FedEx Standard Overnight placed by 7:00am MST on Thursday December 23rd (if in stock) should be delivered by Friday December 24th
    Orders shipping to Alaska and Hawaii placed by 7:00am MST on Monday December 20th (if in stock) should be delivered by Friday December 24th

Alaska/Hawaii, APO/FPO, Puerto Rico

Orders shipping to Alaska, Hawaii, APO, FPO, and Puerto Rico are subject to a higher shipping rate. This is itemized on your receipt and included in your total. Orders shipping to these destinations will be sent Priority Mail through the United States Postal Service.

International Orders

Our website is not currently setup to receive international orders. However, you can still place orders shipping to foreign countries by email, phone, fax, or regular mail. Please email the internet staff with the merchandise you would like to purchase as well as your complete shipping information and we will reply to you with an estimated order total. Then, should you wish to proceed with the order, we ask that you reply with a confirmation and phone, fax, or mail us your billing information (we accept VISA, Mastercard, Discover, and American Express). Please be aware that Seagull Book discourages the sending of credit card numbers via email. High dollar amount orders may be subject to special payment arrangements. All tariffs, duties, customs, or taxes are the responsibility of the customer, and not Seagull Book and its couriers.

Sales Tax

Regulations require us to charge sales tax on orders shipping to any state where we operate a Seagull Book retail location. Currently sales tax is collected for orders shipping to locations within Arizona (9.05%), Idaho (6%) and Utah (6.85%). For orders shipped to locations other than those listed above, sales tax and other local fees are the responsibility of the customer.

Return Policy

You may return any item purchased at SeagullBook.com as long as it meets the following conditions:

    Returned merchandise must be received by SeagullBook.com within 30 days of the initial shipment.
    Merchandise must be in re-salable condition (clean, no crimped pages or broken spines).
    Do to copyright laws CDs, DVD's, Blu-Ray Discs, and software can be returned only if unopened. If the item you received is sealed in shrink-wrap, this must remain unopened and intact.

You do not need to ask our permission to return an item if it meets the above conditions. If you need to return merchandise due to a manufacturer defect or error in shipping, please contact the internet staff to receive a paid FedEx return label.

When returning product, please indicate the reason for your return on the reverse side of the shipment's packing slip and include it in the box. If you no longer have the packing slip, please include a note with your contact information, order number, and reason for return.

Ship all returns to:

SeagullBook.com
Attn: Returns
1720 South Redwood Road
Salt Lake City, Utah 84104

SeagullBook.com cannot be responsible for lost or damaged returns. For your protection, you may wish to send your return via FedEx, UPS, or insured mail. We will issue a refund to your account, less the original shipping charge only after receiving your return. Please allow two to three weeks for returns to be processed.
 

Privacy Policy

At SeagullBook.com we respect and protect your privacy. Our website is a secure environment for online purchases and all sensitive information is encrypted as it travels to our secure server. Please be aware that when you make a purchase through SeagullBook.com , we do retain your name and address information for the purposes of sale statistics and marketing. Please be assured that we NEVER share, rent, or sell your information to ANYONE.

Contact Us

To contact the internet staff please email Orders@SeagullBook.com (please be sure to adjust your email settings to allow you to receive replies from SeagullBook.com ) or call toll free 1-877-324-8551. SeagullBook.com is staffed Monday through Friday, 9am to 5pm Mountain Time. For questions concerning a phone order, or to place an order by phone, please call our Salt Lake City store toll free at 1-800-999-6257.

Employment Opportunities

Interested in working at Seagull Book? Print an application by clicking here and turn it in at the Seagull Book where you wish to apply. You must have Adobe Acrobat Reader installed on your computer to view and print this form. The Reader can be downloaded at no charge from Adobe's web site. Seagull Book is an Equal Opportunity Employer and it is our policy that all applicants be considered solely on the basis of qualifications and ability without regard to race, religion, color, sex, age, national origin, disability or veteran status.